Frequently asked questions

How do I determine which configuration is best for me? How do I determine which configuration is best for me?

Do contact us through WhatsApp or click the chat button to connect with our friendly customer service team. They will provide you with the appropriate advice based on your needs.

What materials are the items made of? What materials are the items made of?

Metal Deck

Steel Decking
Powder Coated Steel Frame

PVC Wood Deck

Powder Coated Steel Frame
PVC Lami both sides

What is the weight load of the entire system? What is the weight load of the entire system?

The metal deck has a UDL (Uniformly Distributed Load) capacity of up to 300kg, while the PVC wood deck has a UDL capacity of up to 200kg.

What is the height of the boltless system? What is the height of the boltless system?

Our Storage Rack has a default height of 183cm, but it can be fully customized to reach heights of up to 300cm.

What is the warranty of our system? What is the warranty of our system?

The warranty for our storage system is valid for 1 year and covers manufacturing defects. We offer a 1 to 1 exchange for items that qualify for the warranty.

Please be aware that the warranty only applies to structural damages and not aesthetic damages. A pick-up fee of $50 will be charged.

It is important to note that warranty claims will not be accepted for products that have been damaged, dirtied, or abused due to customer misuse and negligence. Additionally, the warranty does not cover any labor or transportation charges that may be involved.

If the product is found to be faulty after installation, please contact us via phone or WhatsApp at 88581288. Do not attempt to repair the product on your own, as this will void the warranty provided by PG Storage Systems.