What is your return policy?

• Our goal is to ensure that all our products arrive in perfect condition. If you are dissatisfied, receive a damaged or faulty product, or get an incorrect order, please reach out to us within 7 days of purchase.
• We do not offer refunds for change of mind, but we do provide an exchange service for damaged or faulty goods, with return postage to be covered by the customer. ​

REFUNDS

• Refunds typically take 5-10 working days to appear on your account statement. All refunds will be issued to the original form of payment, excluding shipping and handling charges.
• Once your refund is processed, our Customer Service Team will send you an email update. For any other concerns regarding your refund, you can contact us Monday to Saturday, 9:30 am to 5:30 pm SGT, via phone at +65 8858 1288 or email at hello@pgstoragesystems.com.

When will my order be processed?

• Orders placed after 4:30 pm SGT Monday to Friday may not be processed until the following business day. Weekend orders will be processed on the next business day (Monday).

How much is the delivery fee?

• We offer a flat rate delivery and handling fee of SGD 10.00 for orders below SGD 80.00 in merchandise subtotal. Free shipping is applicable for orders of SGD 80 and above. Please note: Weekend delivery is not available.

Can I ship my order internationally?

• Currently, we only ship to addresses within Singapore.

What if my item arrives damaged?

• If your order arrives with a damaged or defective item, please contact us at +65 8858 1288 or email us at hello@pgstoragesystems.com, Monday to Friday, 9:30 am to 5:30 pm SGT. We will be happy to assist you and discuss your options!